Refund and Returns

Order tracking

When you place an online fish order at IdealFish.com we’ll email you an order confirmation. The link included within your confirmation will give you the ability to track the progress of your shipment. If you have any questions about your order, feel free to contact service@idealfish.com with your order number in the subject line of your email.

Processing time

Once your order is placed, please allow approximately 1-2 business days for processing. Orders must be placed by 12:00pm ET to begin processing same day and will be delivered within 5-7 business days from the day of order based on delivery location. Due to high volume and safety restrictions for transportation due to COVID-19, delays are possible.

Canceling an order

If you have placed a one-time online seafood order on our website, our customer service team is available to help you change your shipping address or cancel your order if requested by phone within an hour of placing it. Orders cannot be canceled if it has already been processed and shipped.

Returns & replacements

We hope that you enjoy your Ideal Fish products. If you are not satisfied with your purchase for any reason, please contact us immediately at service@idealfish.com and we will respond within 24-48 hours. All sales are final

Restocking fee policy

All sales are final, and we do not accept returns. If our purchase was damaged during transit, contact us immediately.
For further questions or concerns, feel free to contact us at service@idealfish.com

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All orders received on a Friday, Saturday, or Sunday will be processed on the following Monday for Tuesday delivery. If Monday is a national holiday, orders will be processed the following day.

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